Customers have to provide us a valid shipping address, with valid receiver name. Your name or address may be flagged by your customs. If your name or address is flagged by your customs, this means your parcel will be seized at customs probably. In this situation, we are not responsible for seized parcels.
We always provide stealth packaging and shipping. Sometimes we repack products as natural supplement if we suspect. We put original product box in the pack for you to see which pack belongs to which product.
We ship orders in 2 days and provide tracking number. We take photo of shipment and keep them for 45 days. You can request shipment photo from us with tracking number. We delete all photos after 45 days because security. We keep photos in our local secure network.
Sometimes delivery may delay. It is totally related with your local post service and their workload. Customs clearance process may take a while up to 15 days. These happen rarely. In this situation, you should contact with your post service.
If a shipment does not arrive to destination country in 60 days, this means your parcel may be lost.
In this situation, you should contact with us and we reship your order free.
Some countries send seized or not delivered parcels back to us. We reship these parcels free after confirming your new shipping address.
For any other questions, you can contact with us.